Terms of Service
Last updated: 25 September 2026
1. About us and these terms
This website is run by Simple Kitchen Makeover Ltd, registered in Scotland (company number SC856902), 48 West George Street, Glasgow, G2 1BP. In these terms, "we" and "us" means Simple Kitchen Makeover, and "you" means anyone using the site or buying from us.
These terms apply when you use our website or place an order. If you don't agree with them, please don't use the site.
We may update these terms. The version on this page on the day you order is the one that applies to your order.
2. Using our website
When you use the site, you confirm that you're 18 or over (or have a parent's or guardian's permission), and that you won't use it for anything illegal, upload anything harmful, or try to break or copy it. We can block access for anyone who does.
3. Prices and product information
We try to keep prices, descriptions and photos accurate. Screens show colours differently, so if colour matters, order a sample door first. Photos may show handles or other items that aren't included. The product description says what you get.
Prices are in pounds, and delivery is added at checkout. We're not VAT registered, so we don't charge VAT or issue VAT invoices. Prices can change, but the price you pay is the price shown when you order. Offer prices only apply for the dates shown.
If a price or description on our website is clearly wrong, we reserve the right to cancel your order, even after you've paid. We'll let you know and refund you in full, and you can order again at the correct price.
We may change or stop selling products at any time. This doesn't affect orders you've already placed.
4. Your order and payment
You need to be 18 or over to place an order. You pay in full when you order. We take all major cards, Apple Pay, Google Pay and Shop Pay.
We only take orders for delivery in the UK. When you order, you'll get an email with everything you've ordered. Please check it carefully, because we make your order exactly as you've specified it: sizes, colours, drilling and so on. You can change or cancel your order until it goes into production. After that we can't, because everything is made to your sizes. Stock items are different, see section 7.
Your order is an offer to buy. We accept it when we email to tell you it has gone into production. Until then, we reserve the right to decline your order, for example if a price or description was clearly wrong (see section 3), if we suspect fraud, if the address or payment details don't check out, or if we can't deliver to your area. If we decline or cancel an order, we'll refund you in full.
You're responsible for the sizes and details you give us. ALWAYS MEASURE TWICE.
Please give us accurate contact, billing and delivery details, and let us know if they change before delivery.
5. Delivery
Delivery areas, costs and times are in our shipping policy.
6. Returns, refunds and guarantee
What you can return, and how refunds work, is in our refund policy. Made-to-order items can't be returned if you change your mind. Stock items, such as handles and hinges, can.
Our doors, drawer fronts and colour-matched accessories come with a 6-year guarantee.
7. Your legal rights
Nothing in these terms affects your legal rights as a consumer. Under the Consumer Rights Act 2015, what we sell you must be as described, fit for purpose and of satisfactory quality. If it isn't, you may be entitled to a repair, a replacement or a refund, including a full refund if you reject faulty goods within 30 days.
Most things bought online can be cancelled within 14 days of delivery. That right doesn't apply to items made to your specification, which is most of what we sell. It does apply to stock items, such as handles and hinges.
8. Our responsibility to you
If we break these terms, we're responsible for loss or damage you suffer that was a foreseeable result. We're not responsible for losses that weren't foreseeable, or for business losses such as lost profits.
We're not responsible for the cost of fitters or other tradespeople if an order arrives late or needs replacing, so please don't book a fitter until you've received and checked your order.
We don't limit our responsibility where it would be against the law to do so, including for death or personal injury caused by our negligence, fraud, or breach of your legal rights as a consumer.
9. Things outside our control
If something outside our control delays your order, such as severe weather, a supplier or courier problem, or a strike, we'll let you know and do what we can to limit the delay. If the delay is long, you can cancel and we'll refund you for anything not yet made.
10. Other websites and tools
Our site may link to other websites or use tools run by other companies. We don't control them and aren't responsible for their content. Please read their own terms before using them.
11. Reviews and comments
If you send us a review, photo or comment, you let us use it on our website and in our marketing. Please make sure it's yours to share and doesn't break any law. We may remove anything offensive, misleading or unlawful. Kitchen photos sent through our kitchen visualiser are different: we only share those if you tick the box to say we can.
12. Your personal information
How we use your personal information is explained in our privacy policy.
13. If part of these terms doesn't apply
If a court decides any part of these terms can't be enforced, the rest still applies.
14. Which law applies
These terms are governed by Scots law. If you live elsewhere in the UK, you can also bring a claim in your local courts.
15. Contact us
Simple Kitchen Makeover Ltd
48 West George Street, Glasgow, G2 1BP
Email: contact@simplekitchenmakeover.co.uk
Phone: 0141 266 0090
Registered in Scotland, company number SC856902