Shipping policy
Where we deliver
Mainland UK and Northern Ireland. Some postcodes in the Scottish Highlands and Grampian aren't covered by our standard delivery, so we quote for each order: call us on 0141 266 0090 or email contact@simplekitchenmakeover.co.uk before you order. The postcode checker in your basket shows whether yours is one of them. We don't deliver to offshore islands.
What delivery costs
There's no minimum order.
| Order value | Delivery |
|---|---|
| Sample doors | Free |
| Under £125 | £25 |
| £125 to £499.99 | £40 |
| £500 and over | Free |
After you order
You'll get a confirmation email straight away with everything you've ordered and the price. Please read it carefully: sizes, colours, handles, hinge drilling.
Spotted a mistake or forgotten something? Email us at contact@simplekitchenmakeover.co.uk with your order number. If your order hasn't gone into production yet, we'll change it or add the extra items and send everything together at no extra delivery cost. Once production has started, we can't make changes, and anything you add becomes a new order with its own delivery charge.
We email you when your order goes into production.
Doors, drawer fronts and colour-matched panels and trims are made to order for you, so we can't refund them if you change your mind. Our refund policy has the details, including what happens with stock items.
How long it takes
About 15 working days from your order to delivery. Around Easter, the summer holidays and Christmas it can take longer, and we'll let you know if yours will.
It takes that long because your order is made for you, not taken off a shelf.
Sample doors usually arrive within 5 working days.
Delivery day
We'll email you when your order is on its way. If you need a particular day, or a weekend, ask us and we'll see what we can do.
Someone needs to be at the address to sign for the delivery. It can be you or an adult you trust. If nobody's in, the courier will come back another day, and there's a charge for the second delivery.
The driver leaves your order at the kerbside, on the driveway or at the front door, so they need safe, reasonable access to your address. They can't carry it upstairs or into your home.
If you ask for your order to be left without anyone to sign for it, we can't be responsible for loss or damage once it's been left.
If you change the delivery address after your order has been sent, the courier may charge to redirect it, and we'll pass that charge on.
We try to send your order in one delivery. If it includes more than one door range, it may arrive in two or more deliveries, at no extra cost to you.
When it arrives
- Count the boxes before you sign.
- Look at the outside of the boxes. If any are damaged, still accept the delivery, but write "packaging damaged" when you sign and take a photo.
- Unpack and check everything within 72 hours. If anything is missing, damaged or wrong, email us with your name, order number and photos.
Don't drill, cut or fit anything until you've checked it. We can't replace items that have been altered after delivery.
The packaging is yours to recycle.
Fitters
Please don't book a fitter until your order has arrived and you've checked it. We can't cover fitters' or other tradespeople's costs if something needs replacing.
Ordering for a customer
Trade customers can have orders delivered straight to their customer's home. Add your customer's mobile number in the order notes at checkout, and make sure they know when it's coming and that they need to check it and sign for it.
Questions
Email contact@simplekitchenmakeover.co.uk or call 0141 266 0090.